At Visible, we’re patient-led in everything we do. This means we are always working hard to build new features and incorporate changes based on feedback so we can build the best possible tools for invisible illness.

Here’s a rundown of our latest app updates and why we’ve made them. If you can’t see them in the app, just make sure you’re on the latest version - available here.

Profile tab improvements

In our latest update, we’ve made sweeping changes to the Profile section of the Visible app. When we first launched Visible, we heard from people with light sensitivity that some of the brighter parts of the Visible app were difficult to use. Over the past year, we’ve been working to make the app more consistent and accessible in it’s colour scheme.

We’ve now refreshed the design of the Profile tab to use darker tones and we’ve introduced a bunch more improvements, including reducing the number of buttons, more logical grouping of settings, and adding a new home for Pacing Settings for Visible members.

We hope it’s a marked improvement all around.

Pacing to your schedule

This update is relevant to Visible members who use an armband for Pacing.

Budgeting using PacePoints and the PaceSetter is a core part of Visible’s wearable membership. Until now, the PaceSetter has always moved between two points in time. It started moving when you first connect your armband for the day, and stopped at midnight.

We received lots of valuable feedback from our members that by fixing the “end of the day” to midnight, it was difficult to properly budget energy expenditure for the day. We know that not everybody goes to bed at midnight, and that sleep-wake cycle disturbances are a common part of living with an energy-limiting illness.

That's why now, you can adjust the end-time of your PaceSetter to better reflect your typical bedtime. This option is now available in your Pacing settings in your Profile screen.

Regardless of where you set your PaceSetter end time, any PacePoints collected up until 4AM will now be attributed to the preceding day - this provides more flexibility to our members who have later sleep cycles.

All-new Help Center

We’ve built an all-new Help Center to make it easier to find the answers you need about Visible. Many of you will have chatted with Clare, Ed, Emily, Luke or myself via our Member Support chat. We’re always here to help, but we wanted to make it much easier to find the answers you need without waiting for a response.

For common questions like ‘Is the armband waterproof?’ (it is!) or ‘how are PacePoints calculated?’, we don’t want you to have to wait a few hours so we’ve started building a Help Center to so you can find the information you need more quickly. You can find it by tapping Profile > Member Support (for our wearable members) or Profile > Help & Feedback (for our free app users).

As always, if there is anything that we can help you with that isn’t covered in the Help Center, we’re only a message away.

What we’re working on next

We recently shared a blog post on making Visible more widely available, and this is very much at the front of our minds, but we’re also continuing to improve Visible itself.

In the background, we’re working on improving the Morning Stability score and we’ll be starting to test a new version in the coming months based on millions of data points collected. We’re hoping this will be a significant step forward in accuracy.

We’re also finalizing multiple research papers using the data collected from our first in-app studies. We’ll keep you posted as soon as these are published - we can’t wait to share some our early findings and insights!

Finally, a big thank you to the community for all your support. It’s only your help and feedback that we can continue on our mission to make invisible illness, visible.

Onwards!

Harry

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